Super App for India’s Doctors: Revolutionizing OPD and Conference Management!
Developed for Indian doctors, the app offers a dual solution – efficient management of Outpatient Department (OPD) tasks and a robust virtual conference platform for professional development.
Opportunity
In developing the Super App, the team addressed critical challenges in the Indian healthcare context:
- Inefficient OPD Management: Doctors grappled with time-consuming manual prescription processes during busy periods, lacking efficient digital solutions.
- Non-Digitalized Patient History: The absence of a digital platform for sharing medical histories led to disjointed patient care when consulting different doctors.
- Challenges in Remote Learning: The COVID-19 pandemic hindered doctors from attending vital conferences and accruing CME points.
- Multilingual Support Requirement: India’s linguistic diversity necessitated a platform capable of handling multiple languages for effective doctor-patient communication.
- Unified Platform Need: A gap was identified for a single platform catering to both OPD operational needs and doctors’ professional development.
- Manual OPD Processes: Slow and inefficient manual prescription authoring in OPDs was particularly problematic during peak hours.
- Multilingual Prescription Challenges: Doctors required a system to author legible, multilingual prescriptions for varied patient demographics.
- Lack of Digital Prescription Storage: Patients and doctors faced inconveniences due to the unavailability of a system for digitally storing and sharing prescriptions.
- Inadequate Medical History Management Tools: There was a lack of digital tools for patients to share their medical history with various doctors.
- Unsuitability of Existing Tools for High Patient Volume: Current documentation tools were impractical for doctors dealing with a high volume of patients.
Approach
We designed and rolled out the following solutions as a part of this product:
- Tablet-Based Digital Solution: Designed a tablet app with a multi-page infinite canvas, accommodating various prescription authoring styles, including freehand, templatized, and personalized options.
- AI-Powered Digital Ink Recognition (DIR): Developed a custom AI model for converting handwritten prescriptions into digital text, capable of recognizing complex medical terminology with high accuracy.
- Optimization for High Patient Volume: Ensured the app was suitable for doctors with large patient footfall, addressing the impracticality of keyboard-based documentation.
- Multilingual Support: Integrated multilingual capabilities to cater to the diverse linguistic needs of Indian patients.
- Digital Prescription Management: Included features for storing and printing prescriptions, facilitating easy access for patients and doctors.
For the virtual conference management tool:
- End-to-End Virtual Conference Management: Developed a comprehensive solution for managing conference registration, attendance, feedback, CME points, and certificate dispatch.
- Gamification and Engagement: Introduced gamification and a leaderboard to enhance user engagement within the app.
- Integration with OPD App: Leveraged the existing user base of the OPD app to introduce the conference management solution.
Outcomes
For the virtual conference management tool:
- End-to-End Virtual Conference Management: Developed a comprehensive solution for managing conference registration, attendance, feedback, CME points, and certificate dispatch.
- Gamification and Engagement: Introduced gamification and a leaderboard to enhance user engagement within the app.
- Integration with OPD App: Leveraged the existing user base of the OPD app to introduce the conference management solution.
We were able to derive the following business benefits from the product:
- Streamlined OPD Operations: Revolutionized the OPD experience for doctors, significantly reducing the time required for prescription authoring and patient management.
- Enhanced Accessibility and Efficiency: The tablet app’s user-friendly design and AI-powered features made prescription management more accessible and efficient.
- Improved Patient Experience: Digitalized prescriptions and medical history management offered patients a more convenient healthcare experience.
- Increased Engagement in Professional Development: The virtual conference tool facilitated continued learning and professional development for doctors, especially important during the COVID lockdown.
- Operational Efficiency in Conference Management: Automated conference management processes reduced manual efforts by over 60%, enhancing efficiency.
This case study demonstrates the profound impact of technology in streamlining healthcare operations and professional development, particularly in the high-demand environment of Indian healthcare.
Technologies
Cloud toolchain
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